User Experience Design Leader – Résumé

Built a world-class team of UI/UX designers, UX researchers, and content designers to continuously deliver grocery ecommerce apps and websites netting over 1Bn in weekly revenue
Leading our Loyalty, Savings, and Health & Wellness product teams to give customers the tools to make healthier, more sustainable choices while saving money along the way
Guiding business strategy as a key leader of the product team from standups to quarterly roadmap meetings by marrying business needs with customer desires
Established our DesignOps practice at ADUSA to optimize, standardize, and evangelize design across the organization

Led our UX practice as a manager on the product team for live events tickets platform growing from 300M in revenue to over 3B by rapidly iterating in a fast-paced startup environment
Built and managed a team of UX designers, front-end engineers, and graphic designers practicing lean, agile development to deliver across all internal, B2B, and customer facing products
Designed and tested dozens of product features that increased key metrics through direct collaboration with broad stakeholder groups including executives, product owners, and engineering managers
Championed the adoption of UX best practices such as user testing, design systems, rapid prototyping, journey mapping, and competitive research

Partnered directly with co-founders to design and develop the first responsive redesign of vividseats.com
Created visual designs, UX flows, and prototypes for all products spanning desktop, mobile, and very first native apps for iOS and Android
Designed and developed industry-first responsive B2B sales app SkyBox adopted by thousands of ticket brokers used for selling millions of tickets per year

Led a full stack team of designers, front-end developers, and back-end developers to create dozens of high-traffic websites in Austin and abroad in a fast paced agency environment
Spearheaded adoption of new principles such as responsive design, mobile first, design thinking, adaptive design, and agile development
Collaborated with clients to determine business goals and develop strategies for launching their websites with measurable results

Joshua Naylor