Senior UX Design Leader – Resume

Ahold Delhaize, USA, Chicago, IL

Leading cross-functional teams responsible for the top customer-facing features driving over $92M in weekly ecom revenue for five major grocery store brands
Shaping business strategy as a key product leader, aligning roadmaps with business goals and customer needs, resulting in double digit growth YoY for 5+ years
Driving the adoption of GenAI with our team and testing decentralized UX Design

Launched bespoke ecommerce platform to three major grocery brands across the US doubling ecommerce penetration and digital engagement
Implemented countless a/b tests to drive revenue and customer engagement across loyalty programs and increase monthly active app users to 50%
Founded DesignOps practice at ADUSA, standardizing design processes, tooling, hiring protocols, and promoting the design system which lead to greatly improved team collaboration and 75% faster time to market

Developed our UX practice as the sole design manager on the product team for live events tickets marketplace growing from $300M in yearly revenue to over $3Bn by rapidly iterating in a fast-paced startup environment
Built and managed a team of UX designers, front-end engineers, and graphic designers practicing lean, agile development to deliver across all internal, B2B, and customer-facing products
Designed and tested full site and app redesigns and dozens of product features that increased key metrics through direct collaboration with broad stakeholder groups including executives, product owners, and engineering managers

Partnered directly with co-founders to design and develop the first responsive redesign of vividseats.com
Created visual designs, UX flows, and prototypes for all products spanning desktop, mobile, and the premier native apps for iOS and Android
Designed and developed industry-first responsive B2B sales app SkyBox adopted by thousands of ticket brokers used for listing millions of tickets per year to marketplaces

Led full stack team of designers, front-end, and back-end engineers to create dozens of digital products in Austin and abroad in a demanding consulting environment
Spearheaded adoption of new principles such as responsive design, mobile first, design thinking, sprints, and agile methodologies
Collaborated with clients to determine business goals and develop strategies for launching their digital experiences with measurable results